About The Role:This is a key leadership role shaping how our community experiences library services across our network. As Coordinator Community Experience, you will lead the delivery of consistent, responsive and community-focused customer experience across libraries, outreach and access points, while helping services evolve in line with community needs and organisational priorities.You will foster a positive, capable team culture, strengthening leadership and shaping frontline service delivery, and contributing to strategic planning as part of the leadership group. Success in this role will come from building strong service systems, using data and feedback to guide decisions, and creating practical improvements that strengthen access, service quality and community connection.About You: You bring a genuine care for people, along with a contemporary and progressive leadership approach, and offer: Proven leadership experience in a service delivery environment, ideally across multi-site or community-facing services.Strong people leadership capability, enabling consistent, responsive and high-quality customer experiences.A genuine commitment to fostering a positive, inclusive workplace culture that values people, diversity and wellbeing, and supports individuals and teams to thrive.A track record of improving services, systems or operating models, with the ability to turn strategy into practical outcomes.The ability to use data, feedback and insight to inform decisions, identify opportunities and drive continuous improvement.Well-developed relationship management skills, with the ability to collaborate effectively across teams and external partners.Strong communication skills, with the ability to engage, influence and build trust with a range of stakeholders. Experience managing planning, budgets, reporting and operational priorities, while maintaining a focus on community outcomes.A relevant tertiary qualification in Library and Information Management, Customer Experience, Business, Public Administration, Community Development or a related field, and/or commensurate demonstrated experience in lieu of formal qualifications. About Our Organisation: The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.We prioritise customer and employee experience and a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community. We work flexibly and support one another. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.About Our Team:Join our libraries team to connect, discover and inspire our community every day. The team continues to grow across two new community hubs that host a wealth of books, entertainment, events and increasing resources for all ages. Join a passionate team with a love for literacy and all things learning. The Detail: The position is offered on a full-time, permanent basis and is classified at Level 7, with a starting salary of $123,152 + Super + Annual Leave Loading.A current unprohibited Working with Children Check must be maintained for the duration of the employment period in this prescribed position. Click ‘Apply for this job’ to submit your application for this vacancy by 9am, 12 June 2026.For further information about this vacancy, please view the attached position description.  Enquiries about this position may be made to the following:Adele Walsh, Lead Coordinator Library Strategyawalsh@charlessturt.sa.gov.au8408 1360 Position Description - Coordinator Community Experience AUD Woodville 5011

Coordinator Community Experience

About The Role:

This is a key leadership role shaping how our community experiences library services across our network. As Coordinator Community Experience, you will lead the delivery of consistent, responsive and community-focused customer experience across libraries, outreach and access points, while helping services evolve in line with community needs and organisational priorities.

You will foster a positive, capable team culture, strengthening leadership and shaping frontline service delivery, and contributing to strategic planning as part of the leadership group. 

Success in this role will come from building strong service systems, using data and feedback to guide decisions, and creating practical improvements that strengthen access, service quality and community connection.

About You: 

You bring a genuine care for people, along with a contemporary and progressive leadership approach, and offer:

 

  • Proven leadership experience in a service delivery environment, ideally across multi-site or community-facing services.
  • Strong people leadership capability, enabling consistent, responsive and high-quality customer experiences.
  • A genuine commitment to fostering a positive, inclusive workplace culture that values people, diversity and wellbeing, and supports individuals and teams to thrive.
  • A track record of improving services, systems or operating models, with the ability to turn strategy into practical outcomes.
  • The ability to use data, feedback and insight to inform decisions, identify opportunities and drive continuous improvement.
  • Well-developed relationship management skills, with the ability to collaborate effectively across teams and external partners.
  • Strong communication skills, with the ability to engage, influence and build trust with a range of stakeholders. 
  • Experience managing planning, budgets, reporting and operational priorities, while maintaining a focus on community outcomes.
  • A relevant tertiary qualification in Library and Information Management, Customer Experience, Business, Public Administration, Community Development or a related field, and/or commensurate demonstrated experience in lieu of formal qualifications.

 

About Our Organisation: 

The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.

We prioritise customer and employee experience and a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community.

 We work flexibly and support one another. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.

About Our Team:

Join our libraries team to connect, discover and inspire our community every day. The team continues to grow across two new community hubs that host a wealth of books, entertainment, events and increasing resources for all ages. Join a passionate team with a love for literacy and all things learning.

The Detail: 

The position is offered on a full-time, permanent basis and is classified at Level 7, with a starting salary of $123,152 + Super + Annual Leave Loading.

A current unprohibited Working with Children Check must be maintained for the duration of the employment period in this prescribed position. 

Click ‘Apply for this job’ to submit your application for this vacancy by 9am, 12 June 2026.

For further information about this vacancy, please view the attached position description. 

 Enquiries about this position may be made to the following:

Adele Walsh, Lead Coordinator Library Strategy

awalsh@charlessturt.sa.gov.au

8408 1360

 

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  • Posted Date 29 May 2026
  • Location Woodville
    SA / Australia
  • Industry Education & Training
  • Job Type Full Time
  • Salary Not provided